公司在(zai)2013年(nian)(nian)5月(yue)發(fa)(fa)布(bu)質(zhi)(zhi)量手冊，確定公司質(zhi)(zhi)量目(mu)(mu)標：產品一(yi)次(ci)校驗(yan)合格(ge)(ge)(ge)率(lv)98%，客戶(hu)(hu)滿意率(lv)90%。制(zhi)(zhi)定了《文(wen)件(jian)控(kong)制(zhi)(zhi)程(cheng)(cheng)(cheng)序》、《記錄控(kong)制(zhi)(zhi)程(cheng)(cheng)(cheng)序》、《設計(ji)和(he)(he)(he)開(kai)發(fa)(fa)控(kong)制(zhi)(zhi)程(cheng)(cheng)(cheng)序》、《軟件(jian)安(an)裝控(kong)制(zhi)(zhi)程(cheng)(cheng)(cheng)序》、《顧客滿意度測(ce)量控(kong)制(zhi)(zhi)程(cheng)(cheng)(cheng)序》、《內(nei)部(bu)審(shen)核(he)控(kong)制(zhi)(zhi)程(cheng)(cheng)(cheng)序》、《不合格(ge)(ge)(ge)品控(kong)制(zhi)(zhi)程(cheng)(cheng)(cheng)序》、《糾(jiu)正(zheng)措(cuo)(cuo)施(shi)(shi)(shi)和(he)(he)(he)預防(fang)措(cuo)(cuo)施(shi)(shi)(shi)程(cheng)(cheng)(cheng)序》8個程(cheng)(cheng)(cheng)序文(wen)件(jian)。6月(yue)份(fen)三(san)、四級(ji)文(wen)件(jian)在(zai)相關部(bu)門開(kai)始(shi)實(shi)施(shi)(shi)(shi),如(ru)行(xing)政部(bu)開(kai)始(shi)實(shi)行(xing)文(wen)件(jian)材料包括(kuo)招聘管(guan)(guan)(guan)理，入職(zhi)離(li)職(zhi)管(guan)(guan)(guan)理、人員培(pei)訓、考(kao)核(he)管(guan)(guan)(guan)理等(deng)；客戶(hu)(hu)服(fu)務(wu)制(zhi)(zhi)度包括(kuo)項(xiang)目(mu)(mu)實(shi)施(shi)(shi)(shi)和(he)(he)(he)管(guan)(guan)(guan)理服(fu)務(wu)，客戶(hu)(hu)資源管(guan)(guan)(guan)理，風(feng)險預測(ce)和(he)(he)(he)監控(kong)等(deng)。2013年(nian)(nian)7月(yue)公司內(nei)部(bu)開(kai)展了質(zhi)(zhi)量體(ti)系的(de)審(shen)核(he)工(gong)作(zuo)，發(fa)(fa)現了不合格(ge)(ge)(ge)項(xiang)，并對于(yu)不合格(ge)(ge)(ge)原因進行(xing)調查分析(xi)，擬定采取防(fang)止再發(fa)(fa)生的(de)糾(jiu)正(zheng)措(cuo)(cuo)施(shi)(shi)(shi)，對員工(gong)進行(xing)培(pei)訓，糾(jiu)正(zheng)措(cuo)(cuo)施(shi)(shi)(shi)實(shi)施(shi)(shi)(shi)到位。2013年(nian)(nian)9月(yue)份(fen)進行(xing)了管(guan)(guan)(guan)理評審(shen)，報告了內(nei)部(bu)質(zhi)(zhi)量體(ti)系運行(xing)情(qing)況及質(zhi)(zhi)量方針和(he)(he)(he)質(zhi)(zhi)量目(mu)(mu)標實(shi)施(shi)(shi)(shi)情(qing)況糾(jiu)正(zheng)措(cuo)(cuo)施(shi)(shi)(shi)的(de)實(shi)施(shi)(shi)(shi)結(jie)果(guo)等(deng)。公司于(yu)2013年(nian)(nian)12月(yue)11日獲得?ISO9001:2008?質(zhi)(zhi)量管(guan)(guan)(guan)理體(ti)系認證。